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How is Resilience Achieved?
Communicative competence
Employees need to be given confidence, authority, opportunity and information if they are to bring ideas and understanding to the workplace. Many people will not previously have experienced respect for their knowledge and insights at work, at school or at home. Contributing effectively to improvement and innovation involves reflection, questioning, analysis, hypothesising, explaining and listening – all skills that need to be learnt and refined through continual use. There are several methods which organisations can deploy systematically to build individual and collective communicative competence including:
• training for managers and front-line staff in meeting skills;
• creative a culture of constructive questioning;
• team meetings;
• continuous improvement groups;
• town hall meetings on organisational strategy;
• change conferences;
• participative models of change.
[Read More]
Resources
The following case studies offer insight into importance of dialogue between management, trade unions and employees in securing sustainable change:
Borg Warner
BT
East Midlands Electricity
These links provide information on different techniques for engaging employees at all levels in constructive dialogue:
Change Conferences
Employee Driven Scenarios
Forum Theatre [coming soon]
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UKWON Links
LAUNCHING WORKPLACE INNOVATION
Discover how UKWON's sister organisation can deliver practical support for change in your organisation. Visit workplaceinnovation.eu
FORUM THEATRE
Forum Theatre is an innovative and highly effective method for engaging employees at all levels in change. UKWON has its own forum theatre company, Partners@Work, established in 1998. Read more...
UK Work Organisation Network (UKWON)
UKWON is a network of institutions, practitioners and individuals developing new ways of organising work to meet the challenges of contemporary economic, technological and cultural change. Read more...
News and Events
WORK AND WORKPLACES IN 2020
Members of UKWON's Advisory Board are conducting an Inquiry into future trends in work and organisations, jointly hosted by the CBI and TUC. Read more...
THE ENGAGEMENT NETWORK
Welcome to the Engagement Network, UKWON’s programme of free events which enables practitioners to share knowledge and experience of building an engaged workforce. Read more...